Refund policy

Last updated October 4, 2026.

We want you to try Tempomat without risk. This policy explains the free trial, how to cancel, and when you can get your money back.

Free trial

Every plan starts with a 7-day free trial. We ask for a payment method at sign-up, but you are not charged during the trial. If you cancel before the trial ends, you pay nothing. If you don't cancel, your subscription starts and the first payment is taken when the trial ends.

Cancel anytime

You can cancel your subscription at any time from Settings → Billing → Manage billing. Your plan stays active until the end of the billing period you already paid for, and you won't be charged again. There are no cancellation fees.

14-day money-back guarantee

If you're not happy, you can ask for a full refund within 14 days of any subscription payment, monthly or yearly. After 14 days, payments are not refundable, but you can still cancel so you aren't charged again.

Credit packs

Credit packs can be refunded in full within 14 days of purchase as long as none of the pack's credits have been used. Purchased credits never expire.

How to ask for a refund

Email support@tempomat.tech from the address on your account, or reply to your receipt email. Our payments are handled by Paddle, our reseller and Merchant of Record, so refunds are issued by Paddle to your original payment method. They usually appear within 5–10 business days, depending on your bank.

Ad spend

Money you spend on ad platforms such as Meta, TikTok or Google is paid directly to those platforms, not to Tempomat. We can't refund ad spend. Everything Tempomat builds starts paused, and nothing spends without your approval (see our terms of service).